M Dental is dedicated to quality care and exceptional service. We respect the importance of your time and work very hard to schedule appointments that accommodate the busy needs and demands of all our patients. In return, we ask that all our patients make every effort to keep their reserved scheduled dental appointments.
At M Dental we now require our patients to make full payment at the time of booking. This helps avoid unnecessary cancellations and ensures that all patients who need an appointment are given an appointment.
We fully understand that from time to time, last minute difficulties do arise and that you may need to make changes to your appointment. We will always be as accommodating as possible to assist our patients and provide a guarantee that where more than 48 hours notice is given, payments will be refunded or offset against any treatment required.
Where cancellation or rearranging an appointment occurs with less than 48 hours notice no refund or credit will be applied to a future booking.
We require our patients to arrive promptly to their appointments. In case patients are late for their appointments we may be unable to treat them. Patients who arrive more than 10 minutes late for their appointment will lose any booking fees paid for that appointment.
How to notify the clinic about cancelling an appointment
Call us or email us at info@m-dental.co.uk. If notification is received with a minimum of 48 hours notice a refund or offset will be made. Given the current climate, and volume of patients needing an appointment, this allows us to offer the appointment to another patient.
We reserve the right to refuse to see you as a patient at M Dental should you decide to ignore or fail to comply with our Deposit and Cancellation Charge Policy.